What our Customers say...
Water Damage Testimonials
Oh man. About 2 weeks ago I realized that a tank of water which we kept on the floor had a tiny leak and slowly, the water did significant damage to our wooden floors. I was crushed. A family member recommended these guys after they cleaned his worksite (COVID-related). I looked at the pictures on their site and was a bit skeptical. Do I really need 20 people with hazmat suits in our house?! Well, 2 technicians showed up. They were wearing masks and clearly highly mindful of the pandemic (which relieved my wife). They quickly assessed the degree of damage. Checked for evidence of water damage within the floor and walls. Gave us a clear understanding of what to do next! Very fast, professional service. Special shout out to Genna, Alan, and Manny!
Marc came out for an emergency sewage leak within an hour of receiving the phone call. Very friendly, extremely knowledgeable. Great customer service. They came to the premises on a national holiday to sort this out for us. It was resolved same day. They also helped us fill out the paperwork to file the claim with the city. Can't recommend highly enough.
This team was the very definition of what professionalism is supposed to be, if not more. They were meticulous and did not leave a single stone un-turned, they were knowledgeable and did their jobs while respecting me, my time and space, and the property itself. They treated me as more than just a client.
I was extremely impressed and satisfied with SERVPRO, especially Nora and Jessie. Job well done.
Everyone that was involved with us was clean and responsive and courteous of our situation The office kept us informed and we were very impressed with the whole operation.
SERVPRO of Encino/Sherman Oaks was much help to me in during the water damage that entered into my home. Without their helpful office staff, and high trained technicians I would have been completely lost. I am impressed with the level of service and could not have asked for better.
SERVPRO was the first company to arrive and tend to our moisture problems from the water damage we suffered in our home. SERVPRO Encino/Sherman Oaks was one of the companies that Mercury Insurance recommended, we are grateful for their recommendation. They were extremely professional, very educated in the step by step process that occurs, attentive, and polite. We would definitely recommend this company to our friends and family.
“SERVPRO Encino/Sherman Oaks responded quickly and this helped minimize potential further damage to our home. Their field staff was courteous and clean, and all of the conversations we had with the office we timely and informative. Overall, we found the staff to be extremely efficient from beginning to end. They always arrived on time and we have found them to be incredibly professional.
“Based on the experience we had with SERVPRO Encino/ Sherman Oaks, not only would we use them moving forward, we would highly recommend them to our friends and family. It was truly a great experience during a very difficult time.”
" After a water pipe burst in my home, I called SERVPRO of Encino and Alan came over right away to begin the restoration process thereby turning a bad situation around. Not only were Alan and Marc both neat, knowledgeable and extremely professional, they were always on hand to provide reassurance when I needed it most. "
"Jeff and I are delighted to recommend SERVPRO. It makes it very easy for us to express our appreciation for fast, efficient, clean, and friendly service in the time of need"
"We recently experienced a water loss at our house in Encino and we were referred to SERVPRO Encino to handle our claim..Jackie worked closely with our adjuster in order to gain approvals on all proposed work..We would highly recommend them."
"I am writing this letter to show my complete appreciation of you and your company...Berenice did a great job of keeping me informed of the scheduling and when workers would be coming and going from my home. Berenice worked closely with our adjuster in order to gain approvals on all proposed work. Thank you SERVPRO Encino"
"We recently experienced a water loss at our beach house in Oxnard and our insurance broker referred SERVPRO Encino to our claim. They were instrumental in drying out the wet, damaged areas of our home and prevented further damage and possible mold growth"
"Thank you so much for working with us & for all your teams wonderful help this past March"
"I wanted to thank you and your team for responging so quickly to us last Saturda. As you know, we had just closed on this house and the first day we had a toilet overflow. Very stressful! You showed up within an hour or so and really put us at ease. Then Abraham showed up with the equipment and you guys started addressing the issue immediately. Most importantly, you were able to get a plumber out to fix the problem. I cannot tell you how pleased I am at the response"
"We literally had an inch or more of water throughout our entire first floor. Our hardwood floors were covered and our baseboards and cabinets were getting soaked. You and your team showed and took care of business. You guys analyzed the situation, set up the necessary equipment in order to minimize damageto my home, and helped us file the claim."